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Autel drone ebay9/28/2023 Worst customer experience I've ever had in my life. This kind of blatant consumer abuse is just plain wrong. I always thought that there was something called an implied warranty in California. I am out almost $900 for something that I originally paid only $650 for on Ebay. I have never experienced such dishonest customer service in my life. Autel then informed me that I would to pay an additional $420.93 to repair the unit. When I contacted Autel again they informed me that they had checked the unit before shipping it to me and that it was in perfect working order. I then contacted Autel support about the defective unit and they sent me another Fedex shipping label and I mailed the defective unit back to Autel. When I took the drone out for its first flight I noticed that the unit was damaged. Autel then sent me a new replacement drone in the new, shrink wrapped box. Autel then told me that I would have to pay a $450 repair fee, which I did. The drone I purchased on Ebay was brand new and in the original shrink wrapped box. After a few days I contacted Autel customer support and they informed me that since I bought the drone on Ebay that it was not covered by their warranty. I contacted Autel Robotics and they sent me a prepaid Fedex mailing label to send it back to them for repair. ![]() The drone malfunctioned two weeks after I purchased it. I purchased a Nano Plus drone on Ebay in January, 2023.
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